Meet the Team: Luke, Operations Manager at Redwood

At Redwood, it’s the people behind the business who help keep everything moving. We’re introducing Luke, our Operations Manager, who has been part of the Redwood team for the past two years.

From supporting customers and processing orders to overseeing health & safety and ISO requirements, Luke’s role is varied to say the least. But his career and life before Redwood has been just as interesting.

From the UK to Australia, New York and the US Marines

Luke’s journey before Redwood has been an interesting one. His family emigrated to Australia when he was four before moving to New York a year later. At 18, Luke joined the US Marines while still a UK citizen – something that apparently earned him a few interesting nicknames along the way and none of which we can share here! After leaving the Marines, Luke returned to the UK in 2010.

Finding His Way to Redwood

Before joining Redwood, Luke worked across both the leisure and retail sectors. After spending time in these industries, he was ready for a change of pace and a new challenge. Redwood stood out because of the company’s ambition and genuine passion for growth.

Two years later, Luke has become an important part of the team and plays a key role in keeping the day-to-day operation of the business running smoothly.

What Does an Operations Manager at Redwood Do?

The simple answer is – a little bit of everything.

No two days are quite the same for Luke. His responsibilities cover a wide range of areas across the business, including banking and purchasing administration, processing customer orders and providing technical advice.

He also oversees important areas such as health & safety and Redwood’s ISO requirements, helping to ensure the business continues to operate efficiently and to the standards our customers expect. It’s a varied role that requires Luke to move between customer support, technical queries, administration and operational responsibilities throughout the day.

A Few Fun Facts About Luke

Outside of his day-to-day role, here are a few facts about Luke that you might not know:

• He has worked in two different countries and travelled around the world.
• At 6’7”, he’s fairly difficult to miss around the Redwood office.
• Perhaps most importantly, he has a pet tortoise called Taco!

Luke has already brought a huge amount of experience to Redwood during his first two years with the business.

Thanks for everything you’ve brought to the team so far, Luke. Here’s to many more years at Redwood!