Our Promise to You
At Redwood, we prioritize providing you with top-tier wood coatings and adhesives for your projects. To ensure that you can deliver the best results, we’ve established the 4E Solution Cycle.
Our team is committed to assisting you every step of the way – from an initial ‘deep dive’ session where we learn more about your company and project goals, to ongoing support beyond the implementation of your new system. We believe in providing our customers with a dedicated account manager who is always available to answer any questions you may have.
Check out each stage of the 4E Solution Cycle below to learn more.
4 E's Solution Cycle
Why Redwood
Expert technical support
Technical resource centre
ISO 9001:2008 registered
Efficiency audits
Innovative & high quality products
Next day nationwide delivery
First-class customer service
We love solving problems!
We question our customers about the issues they’re facing and listen closely to their replies. We then apply our expertise to arrive at an in-depth understanding of their problems, and we use those insights to come up with the best solutions for them and for their projects.
Whether we’re striving to obtain a perfect colour match or solving an issue with adhesive performance in a difficult production environment, we always undertake to supply only the best products available. The greater the challenge, the better! We will persevere until we find the right solution, no matter how long it takes.
We care about our world
We are dedicated to providing high quality, performance products – but not at the expense of the environment. With this commitment in mind, we have introduced a range of internal initiatives designed to reduce our carbon footprint and impact on the planet.
We pride ourselves on being an ethical company and, as such, we have joined the SME Climate Commitment. This means we plan to reduce our greenhouse gas emissions by at least 50% by 2030 and achieve net zero emissions by 2050. As part of the scheme, we will disclose our progress each year.
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Over the years we have developed an amazing partnership with the staff at Redwood, the product knowledge is clear and no stone is ever left unturned to make sure our products are top quality and to the standards our customers expect from Benchmark.
Production Manager
Benchmark Furniture